Shipping Policy

Welcome to our Shipping Policy page. Here, we outline the details of our shipping process for orders placed directly through our website. It's important to note that this policy is applicable only to customers who purchase our products directly from our official website.

If you made a purchase through another online marketplace or physical shop, please refer to the respective shipping policies of that platform or location. Each platform or shop may have different shipping procedures and timelines.

We are committed to providing a seamless and transparent shipping experience for our valued customers. Please review the information below for insights into our shipping options, times, and more.

Shipping Times

Your order will be processed within 1-2 business days from the date of purchase. Shipping times are estimated based on your selected shipping option.

Order Tracking

Once your order is shipped, you'll receive an email confirmation with a tracking number. You can use this number to track the progress of your shipment on our tracking page or through our partner courier services.

Shipping Regions

We currently offer shipping to the following regions:

For orders outside of these regions, please contact our customer support for more information.

Shipping Partners

For orders within Greece, we use ACS Courier for reliable and efficient shipping. ACS Courier ensures prompt delivery to your doorstep.

For international orders, we partner with DHL for global shipping. DHL provides secure and fast delivery to destinations around the world.

Shipping Costs

Shipping costs vary based on your selected shipping method and destination.

Please note that international orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Delivery Policies

In the rare event of a delayed or lost shipment, please reach out to our customer support team for assistance. We will do our best to resolve the issue promptly.

Returns and Exchanges

We want you to be satisfied with your purchase. If you need to return or exchange an item:

  1. Contact our customer support within 30 days of receiving your order.
  2. Provide your order details and reason for return/exchange.
  3. We'll guide you through the return/exchange process.
  4. Returned items must be in their original condition and packaging.
  5. Refunds will be processed within 5 business days of receiving the returned item.

Please note that return shipping costs may apply, except for cases of damaged or incorrect items.

Damage during Shipping

We take every precaution to ensure that your order arrives in perfect condition. However, if your item is damaged during shipping, please follow these steps:

  1. Inspect the package before accepting it.
  2. Take photos of any visible damage.
  3. Open the package and check for internal damage.
  4. Contact us within 48 hours with photos and details.
  5. We'll guide you through return or exchange.

Report damage promptly for swift resolution.

Packaging and Handling

Your Zeon Air Lock device will be packaged securely to ensure safe delivery. We use eco-friendly packaging materials whenever possible.

Frequently Asked Questions (FAQs)

Q: Can I change my shipping address after placing an order?
A: Unfortunately, we can't change shipping addresses once an order has been placed. Please double-check your address before confirming your purchase.
Q: How can I track my order?
A: You will receive an email with a tracking number once your order ships. Use this number on our tracking page or the courier's website for real-time updates.

Customer Support

If you have any questions or concerns about your order, shipping, or delivery, our customer support team is here to help. Contact us at [email protected].